Terms of Service

Effective Date: January 27, 2026
Last Updated: January 27, 2026

Welcome to Wright Auto Glass. By accessing our website (wrightautoglass.com) or using our services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

2. Services Provided

Wright Auto Glass provides mobile windshield chip repair, windshield replacement, minor body repair, paintless dent repair, and windshield recalibration services in Grapevine, Texas and the Northeast Tarrant County area.

Our services include:

  • Mobile windshield chip repair
  • Complete windshield replacement
  • Minor body repairs
  • Paintless dent repair (PDR)
  • Advanced Driver Assistance Systems (ADAS) windshield recalibration
  • Insurance claim assistance

3. Service Area

Our primary service area is Grapevine, Texas and Northeast Tarrant County. Services outside this area may be available upon request and subject to additional fees.

4. Scheduling and Appointments

  • Appointments are scheduled by phone or text at 817-688-1887
  • We strive to provide same-day service when possible
  • Appointment times are estimates and may be subject to change due to weather, traffic, or unforeseen circumstances
  • Cancellations should be made at least 24 hours in advance when possible

5. Pricing and Payment

  • Service quotes are provided free of charge
  • Final pricing may vary based on vehicle make, model, and specific repair requirements
  • Payment is due upon completion of service
  • We accept cash, credit cards, and debit cards
  • Insurance claims are processed according to your insurance provider's policies
  • You are responsible for any deductibles or out-of-pocket costs not covered by insurance

6. Warranties and Guarantees

100% Money-Back Guarantee: If you are not satisfied with our service, please contact us immediately to discuss resolution options.

2-Year Chip Warranty: All windshield replacements come with a 2-year warranty against new chips. This warranty covers repairs or replacement of chips that develop due to defects in materials or workmanship. The warranty does not cover damage caused by:

  • Road debris or impacts
  • Accidents or collisions
  • Improper vehicle use or maintenance
  • Acts of nature (hail, falling objects, etc.)
  • Vandalism or intentional damage

Warranty claims must be reported promptly and are subject to inspection and approval.

7. Limitation of Liability

To the fullest extent permitted by law:

  • Wright Auto Glass shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services
  • Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service in question
  • We are not responsible for damages to your vehicle that exist prior to our service or that result from pre-existing conditions
  • We are not liable for delays or failures in service caused by circumstances beyond our reasonable control, including weather, traffic, equipment failure, or supplier delays

8. Insurance Claims

When processing insurance claims:

  • You are responsible for understanding your insurance policy coverage and deductibles
  • We will work with your insurance provider, but final payment responsibility rests with you
  • You must authorize us to communicate with your insurance company
  • Any disputes with your insurance provider are between you and the insurer

9. Customer Responsibilities

You agree to:

  • Provide accurate information about your vehicle and repair needs
  • Be present or make your vehicle accessible at the scheduled appointment time
  • Inform us of any pre-existing damage or concerns before service begins
  • Follow any care instructions provided after service completion
  • Pay for services in full upon completion

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Wright Auto Glass or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

11. User Conduct

When using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Transmit any harmful or malicious code
  • Attempt to gain unauthorized access to our systems
  • Use our website for any fraudulent or unlawful purpose
  • Harass, abuse, or harm our staff or other users

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is at your own risk.

13. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with Texas law, or in small claims court if the amount in controversy is within the court's jurisdiction.

14. Indemnification

You agree to indemnify and hold harmless Wright Auto Glass, its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any false or misleading information you provide

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Wright Auto Glass regarding the use of our website and services.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

Wright Auto Glass
322 East Northwest Highway
Grapevine, TX 76051
Phone: 817-688-1887
Email: [Contact via website form]